Terms and Conditions

All Funds Must Be Cleared Before Goods Are Sent.

Use of this website
By purchasing from Footmuffs and Bibs you agree to be bound by our terms and conditions.
Changes to terms and conditions
Footmuffs and Bibs reserves the right to update or modify these terms and condition at any time without prior notice. Your use of this website following any such changes constitutes your agreement to follow and be bound by the terms and conditions changed. For this reason we encourage you to review these terms and conditions whenever you use this website

Delivery
Note that our Packaging and Postage charges include a packing fee to cover materials, labour, transport, insurance etc. and not just the face vale of the postage paid - as a business we have to include these costs. When ordering please note that we are not responsible when items have been dispatched but not received. You will need to enquire at your local Royal Mail sorting office. To be sure of delivery you will need to pay the extra charge for Recorded Delivery and someone must be at the address given to sign for the package.


Product Specifications
All our products conform and are sold to British and or EC specifications. If you are purchasing for use outside the EC please check to ensure the product meets that country’s safety standards and legislation before purchase.
V.A.T is included at the prevailing rate.

Colours
While every care has been taken to display as accurately as possible the colours of the products shown on this website, due to the nature and limitations of monitors and printers we cannot guarantee your view of the colour is accurate. Customers should satisfy themselves of the exact colours by viewing the actual product or by reference to the brochures etc prior to purchase.
Co-ordinating accessories may vary in tone and or shade; this is intrinsic to the manufacturing process. Wooden furniture including cots, cribs and other nursery furniture may vary in grain and shade from piece to piece and these inconsistencies are intrinsic to natural wooden items

Copyright Notice
All the content on the Footmuffs and Bibs website is subject to trademark, copyright and/or other intellectual property rights.
The Content of this website, and the site as a whole, is intended solely for personal, non-commercial use by the users of our site. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non–commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice.
Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from Footmuffs and Bibs
Errors and content Mistakes
While we strive to provide an error-free website, the information on this website may contain typographical errors or inaccuracies. We cannot guarantee that all contents herein are 100% accurate and/or complete, including prices, product information, production specifications and product compatibility.
As such we reserve the right to correct errors in prices as they are discovered, revoke any stated offers and otherwise correct any errors, inaccuracies, or omissions. The right extends to orders that have already been submitted and accepted by our website. Your statutory rights are reserved.

General Ordering Policy
Your order confirmation from us does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time after receipt of your order for any reason. If your credit/debit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to the credit/debit card used in the order for the amount charged. Certain orders placed must obtain our pre-approval with an acceptable method of payment, as established by our sales department. We may require additional verifications or information before processing and shipping any orders, which in turn may delay your order.

Exchange and Refund Policy
All goods must be inspected as to merchantable quality, and any shortages or damages in transit (goods showing signs of damage in transit must be signed “box damaged”) along with any defects must be reported in writing to Footmuffs and Bibs within 48 hours of receipt. E-mail footmuffsandbibs@btinternet.com to report any defects or damages. No claims for damage will be accepted after this period. It is also recommended that the original packaging be retained in case you need to return the product in the unlikely event a fault develops.
Upon receipt, if for any reason you are not completely satisfied with your purchase, (THIS EXCLUDES ITEMS THAT ARE MADE TO ODER OR PERSONALISED) return the item unused in the original packaging with your invoice for an exchange or refund. If returning an item for an exchange you will have to cover the return postage costs both ways. email footmuffsandbibs@btinternet.com for the costs of the postage to send the item back to you. This does not affect your statutory rights.

Cancellation Rights/Acceptance of Goods
You have a cooling off period of seven working days to enable you to examine the goods supplied during which time you may cancel the order in writing E-mail footmuffsandbibs@btinternet.com (THIS EXCLUDES ITEMS THAT ARE MADE TO ODER OR PERSONALISED) If you do wish to cancel the goods must be returned unused in the original packaging, in a resalable condition. If we find that the product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund on the item, or deduct 20% of the original selling price from the refund amount to allow for repackaging at our discretion. This does not affect your statutory rights.
You cannot cancel under these terms if you have used the goods. All goods must be inspected as to merchantable quality, and any shortage or damage in transit (goods showing signs of transit damage must be signed 'box damaged') along with any defects must be reported to Footmuffs and Bibs in writing within 48 hours of receipt. No claims for damage will be accepted after this period.

Supplier Instructions & Warranties
The buyer is responsible for ensuring that proper and correct operating instructions supplied with all goods sold are clearly adhered to. This also includes correct care and maintenance in accordance with the manufacturer’s instructions. The buyer consequently accepts full responsibility and fully indemnifies the company for any damages or consequential loss and all costs, liabilities, demands and expenses caused by misuse or lack of understanding of the product by the user.
If instructions happen to be missing please contact us immediately prior to using the product. Some instructions may be available on the manufacturer’s websites.
Occasionally suppliers may change specification prior to reprinting instruction manuals, if you are unsure please contact the manufacturer for more information.

Complaints or Failure in Guarantee Period (UK Customers only)
We endeavour to offer an impartial returns procedure for the benefit of all parties. To enable us to process your claim as efficiently as possible please follow this procedure, failure to follow this procedure could result in delays in processing your claim or return.

In the first instance contact our returns department on footmuffsandbibs@btinternet.com with the following information:

Order Number
Name (Person who placed the order)
Contact telephone number.
Date of Purchase
Faulty Item (Product description)
Details of Fault (Description of fault)
If possible digital photos could also be sent to help identify the problem.
We will then, depending on the issue, either contact you to discuss the matter further or issue you with a returns authorisation number. Please note returns sent back without a returns number may be refused or could result in delays in processing.

Please note we are unable to offer a loan or replacement product while your return is being inspected or repaired. Proof of purchase must accompany any warranty claim. Most nursery items come with a 6 months guarantee; however some products come with a 12 months guarantee. Check your instruction guide or warranty book for more information. This does not affect your statutory rights. If a fault develops within the guarantee period, we will arrange collection and inspection in our workshop. If the failure is confirmed to be due to a manufacturing fault we will arrange repair, or replacement if the repair in uneconomical.
If the fault is due to fair wear and tear, damage or misuse we will quote for a rectification and you will also be liable for the carriage charges. In the event of a dispute as to the cause of the failure the product will be sent to the manufacturer who will establish if the fault is covered by the manufacturer’s warranty.
In the event the manufacturer identifies the fault is due to fair wear and tear, damage or misuse you will be liable for all carriage costs and any repair costs if you wish the product to be repaired.
Our workshop will be happy to quote for any non-warranty repair. All returned product must be carefully packed in cardboard. It is wise to retain original cartons for this purpose. If a collection is scheduled and you are not home as arranged you will be charged £8.00 for the aborted collection.





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